Terms & FAQ
Frequently Asked Questions
Do I own my website?
Yes. You own your domain, content, and design from day one. We register domains in your name and manage hosting while you're a customer. If you cancel, you keep everything—we'll help you move it to any provider you choose.
What happens if I cancel?
No lock-in contracts. You can cancel anytime with 30 days' notice. You keep your domain, content, and design—we'll help you move to any provider you choose. You'll lose the managed hosting, security updates, and "text us" support that's included in your subscription.
Can I update the site myself?
Launch & Growth Plans: No need! Unlimited updates included—just text us:
- ✓ Text changes (phone, hours, pricing, descriptions)
- ✓ Photo swaps (update your gallery anytime)
- ✓ Content edits (keep your site current)
Not included: New pages, new integrations, or major scope changes (quoted separately).
Starter Plan: Updates are pay-as-you-go ($145/hr +GST). Since it's a simple one-page site, most people rarely need changes.
Terms of Trade (Plain English)
1. Payments
Setup fees are paid 100% upfront to secure your build slot. Because we turn websites around in 5 days, we allocate dedicated time for your project immediately upon booking. Monthly fees are billed automatically starting from your go-live date.
2. The "Love Your Launch" Guarantee (Refunds)
We send you a private preview link on Day 5. If you don't love it, you can request a refund of your setup fee before the site goes live.
Refunds are minus hard costs: ~3% payment processing fees and domain registration costs (if purchased).
3. Liability
We aim for high uptime and reliable performance, but we're not liable for loss of business due to outages outside our control (e.g., hosting network outages).
Fair Use & Update Policy
Last Updated: March 2, 2026
1. What's Included in "Unlimited Updates"
Launch and Growth plans include unlimited reasonable updates to your existing website content. This means you can text us changes as often as you need — and we'll get them done within the response times below.
Included Updates (Text Us Anytime)
- ✓ Text changes: phone numbers, hours, pricing, service descriptions
- ✓ Photo swaps: new job photos, team photos, gallery updates
- ✓ Content edits: updating existing page copy to keep things current
- ✓ Minor layout tweaks within your existing site structure
- ✓ Seasonal messaging updates (e.g. holiday hours, promotions)
Not Included (Quoted Separately)
- ✗ New pages beyond your original site structure
- ✗ New integrations (e.g. adding a booking system to a Launch site)
- ✗ Full e-commerce (product catalogues, inventory management — quoted separately or referred to Shopify)
- ✗ Major design changes outside your annual refresh
- ✗ Custom functionality or features not in your package
- ✗ Blog post writing or content creation (we update what you provide)
If you're not sure whether something's included, just ask. We'll always tell you before any additional costs apply.
2. Response Times
Business days are Monday–Friday, 9am–5pm NZST, excluding public holidays.
| Plan | Response Time |
|---|---|
| Growth | Within 1 business day |
| Launch | Within 2 business days |
| Starter | No included updates — available at $145/hr + GST |
Requests sent outside business hours (evenings, weekends, public holidays) will be picked up on the next business day.
Complex updates that require design or development work may take longer. We'll let you know the expected timeframe when you send through the request.
3. Fair Use
We say "unlimited" and we mean it — for normal business use. Most clients send through a handful of updates per month, and that's exactly what this is built for.
Launch subscriptions include up to 2 hours of update work per month, and Growth subscriptions include up to 3 hours of update work per month as part of your plan. This covers the vast majority of clients comfortably — most use well under their allowance.
If your update requests consistently exceed your monthly allowance over a rolling 3-month period, we'll have a conversation with you. No surprises, no sudden charges. We'll work together to find a solution — whether that's batching requests, upgrading your plan, or quoting additional hours.
We will never charge you extra without discussing it first.
4. Additional Work & Hourly Rate
Any work outside your included updates — new pages, new features, major changes, or consistently exceeding fair use — is available at:
$145/hr + GST
How Additional Work Is Handled
- You request it — text or email us with what you need.
- We provide a written estimate — including estimated hours and total cost — before any work begins.
- You approve it — we don't start until you say go.
- We complete and invoice — billed on your next monthly cycle.
No surprises. No bill shock. You're always in control.
5. Annual Design Refresh (Launch & Growth)
Your annual design refresh is included in your monthly fee and is not deducted from your monthly fair use allowance.
Once per year (on or around your 12-month anniversary), we refresh your site's visual design — fonts, layout, hero section, colour updates — to keep it looking current and modern.
The refresh is a design update to existing content, not a full rebuild. It does not include adding new pages, new integrations, or expanding your site's scope (these can be quoted separately at $145/hr + GST).
6. Summary
| Starter | Launch | Growth | |
|---|---|---|---|
| Included updates | None (pay-as-you-go) | Unlimited (fair use) | Unlimited (fair use) |
| Response time | N/A | 2 business days | 1 business day |
| Fair use allowance | N/A | 2 hrs/month | 3 hrs/month |
| Annual design refresh | Not included | Included | Included |
| Additional work rate | $145/hr + GST | $145/hr + GST | $145/hr + GST |
| Quoting process | Estimate before work | Estimate before work | Estimate before work |
Plain English: Updates are unlimited for Launch and Growth — with a fair use guideline of up to 2 hours/month for Launch and 3 hours/month for Growth. That covers the vast majority of changes any business needs. If you regularly need more, we'll have a chat and sort it out together. Growth clients hear back within 1 business day; Launch within 2. Any work outside your plan — new pages, new features, or major changes — is quoted at $145/hr + GST, and we always give you a written estimate before we start. No surprises.
This policy is reviewed quarterly as the business scales.